Medication Refill Policy

Prescription requests received on Friday may not be processed until Wednesday. Do not wait until you are completely out of medication before calling to request a refill. A prescription request may be delayed if it requires your physician’s approval. Approval may take 3-5 days, depending on the doctor’s office schedule. If you have not had a routine appointment for a long time, you may be asked to schedule an appointment before any refills will be given. Absolutely no refills will be authorized if it has been more than one year since your last office appointment.

• It is your responsibility to notify the office in a timely manner when refills are necessary. Approval of your refill may take up to three to five business days so please be courteous and do not wait to call. If you use a mail order pharmacy, please contact us fourteen (14) days before your medication is due to run out.
• Medication refills will only be addressed during regular office hours (Monday-Friday 9am-5pm). Please notify your provider on the next business day if you find yourself out of medication after hours. No prescriptions will be refilled on Saturday, Sunday or Holidays.
• Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications prescribed by other providers.
• Some medications require prior-authorization. There is a fee for obtaining a prior-authorization for this purpose of 25.00, which is non-refundable; we will collect this amount before submitting for a prior-authorization.  This process may involve several steps by both your pharmacy and your provider. The providers and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status.
• It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations can result in a denial of refills. We do require office visits on a regular basis for all of our patients taking prescription medication. The interval will vary depending on the type of medication prescribed. Please be sure you have enough medication to last until your next scheduled visit. If you call to request a refill but are overdue for a follow-up visit and/or blood work (necessary for monitoring the safety or effectiveness of a medication), the provider may agree to call in enough medication to a local pharmacy to last until we are able to schedule an office visit. It is your responsibility to schedule an appointment before you run out of medication. You should schedule your next visit before you leave our office.
• If you have any questions, regarding medications please discuss these during your appointment. If for any reason, you feel your medication needs to be adjusted or changed please contact us immediately. You may be required to be seen for an evaluation in order to make these adjustments in medication.
• New symptoms or events require a clinic appointment. Your provider will not diagnose or treat over the phone.